Feedback while the experience is fresh
A kiosk at the point of service captures the reaction in the moment, instead of hoping a customer remembers to answer a survey days later.
INSTAVIEW / CUSTOMER FEEDBACK MANAGEMENT
Turn customer feedback
into better service.
Collect feedback at every touchpoint. Understand the people and locations behind every response. Give your team a clear way to act.
InstaView
Your experience matters
How was your experience today?
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LATEST RESPONSE Β· JUST NOW
βFast, friendly, and went above and beyond.β
Downtown Branch Β· Lobby Kiosk5.0
FROM FEEDBACK TO ACTION
One clear rhythm for improving every experience.
01
LISTEN
Capture feedback wherever the experience happens.
02
UNDERSTAND
See patterns across people, places and channels.
03
RESPOND
Take the right action and close the loop.
WHY INSTAVIEW
Feedback is only useful if someone can act on it.
InstaView collects at the moment of experience, keeps the context that makes a response meaningful, and turns what customers tell you into work your team can finish.
AT THE COUNTER ATTRIBUTED Know which location and which team
Every response carries its location, survey and touchpoint, so a pattern belongs to a specific branch and shift rather than an anonymous average.
BILINGUAL Natural in English and Arabic
Customers answer in the language they think in, with full right-to-left layouts, so the wording never becomes the reason someone skips the question.
ACTIONABLE A clear next step, not just a score
Low scores and contact requests become follow-up cases with an owner and a status, so recovery is a tracked task instead of an intention.
MANAGED One view of every device
Kiosk health sits beside response volume, so a device that stopped collecting is visible immediately rather than discovered at month end.
GOVERNED The right people see the right data
Role-based access, location-level permissions and multi-factor authentication keep branch data with the people accountable for it.
DEPLOYMENT SUPPORT
We help you get it live.
From survey configuration and kiosk setup to testing and onboarding, Review & More can support the full deployment journey.
Explore Setup & OnboardingInstaView Kiosk
Your experience matters
How was your experience today?
The platform
Feedback intelligence01 / 01
THE PRODUCT
A clearer way to capture, understand and act on customer feedback.
InstaView is the product by Review & More: one connected platform for kiosk feedback, digital channels, surveys, follow-up and reporting.
Capture
Kiosks, QR codes, email signatures and surveys.
Understand
See patterns across locations, people and touchpoints.
Act
Route follow-up and turn insight into improvement.
THE OPERATING SYSTEM
From first signal to next improvement.
A feedback operating system for the whole customer experience. One connected flow from the first response to the next improvement.
01LISTEN
02UNDERSTAND
03RESPOND
04RECOVER
βIMPROVE
CHANNELS
Every touchpoint.
One platform.
Meet customers where the experience actually happens.
01
KIOSK
Capture in-the-moment feedback at the point of experience.
02
QR
Quick, mobile-first feedback with no app download required.
03
Pulse feedback attributed to individual team members.
04
SURVEYS
Deeper feedback for longer journeys and complex experiences.
CUSTOMER RECOVERY
Close the loop while it still matters.
Give your team a clear way to act on feedback, manage follow-ups and improve customer experience.
01 / ROUTE
See what needs attention.
Make the right response visible to the right team.
02 / RESPOND
Turn insight into action.
Keep customer recovery connected to the original feedback.
03 / IMPROVE
Learn from the pattern.
Use what you hear to improve the next experience.
CONNECTED CHANNELS
The conversation continues beyond the counter.
Email signatures make it simple to collect pulse feedback attributed to individual team members.
Sarah Al-Mutairi
Customer Experience Β· Downtown Branch
How was your experience?
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EXPERIENCE INTELLIGENCE
See the people and places behind the score.
Analyze employee and location performance across every response, with the context to decide what comes next.
InstaView / Experience intelligenceAll locationsβ
Average rating
4.73,610 responses Β· illustrative demo data
Location performance
Salmiya
4.8
Hawally
4.5
Farwaniya
4.2
Kiosk fleet overviewAll locationsβ
ACTIVE
18HEALTHY
14NEEDS ATTENTION
2OFFLINE
2Fleet health95% healthy
Response volume (30 days)12,845
KIOSK FLEET
One view of every device.
Manage your kiosk fleet across locations and see device health alongside response volume.
THE WORKFLOW
Make the next action obvious.
01
Capture
Collect at kiosks, QR codes, surveys and email signatures.
02
Understand
Read the signal across people, locations and channels.
03
Act
Manage follow-ups and improve the experience.
BUILT FOR KUWAIT
Clear in every language.
Support English and Arabic experiences, including RTL layouts, so feedback feels natural for every customer.
ENGLISH
How was your experience today?
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SECURITY
The right people see the right information.
β ROLES
Role-based access
β DATA
Organization separation
β LOCATIONS
Location-level permissions
β KIOSKS
Secure enrollment
β ACTIVITY
Activity history
β MFA
Multi-factor authentication
WHO IT IS FOR
Where customer experience happens.
RetailHealthcareHospitalityAutomotiveFinancial servicesGovernment & public servicesCustomer service centresProfessional servicesFacilities / property management
PRICING
Two ways to start.
Use InstaView with the devices you already have, or let Review & More supply and prepare the kiosk for you. Final pricing is confirmed for your locations and channels.
Final pricing and commercial terms are confirmed in your proposal.
Software only
No contractFor teams that already have tablets, or that collect feedback through QR codes, surveys and email signatures.
KWD XXXper location / month
- InstaView workspace for your organization
- Kiosk, QR, survey and email-signature collection
- English and Arabic surveys, including RTL
- Location and employee performance reporting
- Follow-up and customer recovery workflow
- Role-based access with multi-factor authentication
Devices, enclosures and on-site installation are not included.
Request pricing for software onlyiPad + kiosk
ContractFor locations that want a ready-to-use feedback point at the counter, prepared and handed over by Review & More.
KWD XXXper kiosk / month
- Everything in Software only
- Supplied iPad and kiosk enclosure
- Device preparation, enrollment and assignment
- Guided placement and go-live testing
- Kiosk fleet health monitoring
- Team onboarding for the location
Enclosure type, mounting and power or network readiness are confirmed per site.
Request pricing for ipad + kioskWhat each plan includes
| Capability | Software only | iPad + kiosk |
|---|---|---|
| InstaView workspace | Included | Included |
| Feedback channels | Kiosk, QR, surveys, email signatures | Kiosk, QR, surveys, email signatures |
| English and Arabic surveys | Included | Included |
| Reporting and experience intelligence | Included | Included |
| Follow-up and customer recovery | Included | Included |
| iPad hardware | You provide | Supplied by Review & More |
| Kiosk enclosure and mounting | You provide | Supplied and prepared |
| Device enrollment and assignment | Remote guidance | Prepared for you |
| Go-live testing | Remote guidance | Verified before handover |
| Kiosk fleet monitoring | Included for your own devices | Included |
CONTACT
Tell us about your locations.
Share your locations, the channels you want to collect through and how many kiosks you expect. We will come back with the right plan and a clear price.
- Call or WhatsApp
- +965 94716124
What happens next
- We read your enquiry and confirm we received it.
- We ask anything we still need about your locations and channels.
- You receive a written proposal with the plan and the price.
Useful to have
- How many locations you want to cover
- Whether you already have iPads, or need them supplied
- The channels you want to collect through
REVIEW & MORE / INSTAVIEW